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I used to have a thing here about what game and film franchises I posted most about but fuck that at this point it's just me spewing absolute crapola. Lemme know if you need me to tag anything; I tag with [tag] + tagalaggin so they can still be searched on my blog if need be.
Ask box always open :)
Inspiration I drew from for dressing up in lolita:
All but one post was actually made today within the last half hour because after the first post from months ago I actually forgot about the blog entirely so
Heeeey if anyone wants to see me make a fool of myself about dresses and the upcoming rufflecon, follow this nonsense here
Honest to god, if you ask people to use a pair of scissors a majority of the time they start PANICKING, like you’ve asked them disarm an explosive or something. This goes for both people at the frame counter and people buying general craft/décor stuff.
I guess it doesn’t sound like a big deal re-reading it but people who work in the shop would def. be like “wow what an asshole”. Lots of people like to tell us how it’s easy or simple or super quick because, you know, their $8 mat is more important than the 50+ people who’ve been waiting two weeks for their $100+ dollar full frame jobs, but a surprising few of them actually seem to be capable of putting forth that easy simple super quick effort themselves to save them that 8 bucks.
Asking customers in a craft store to either a) craft or b) wait for us to craft is like asking for huffy, lazy, entitled attitudes.
what’d they complain about
I was on lunch break and a coworker came back to ask if I can cut a mat today while the customer waits. Since our official service’s time-frame is 24 hours and we generally abide by that or longer, and because we’re backed-the-hell-up, I say nope.
Coworker goes to tell her, then apologetically comes back to the break room and asks me to speak with her because ‘Hobby Lobby does it’ and yadda yadda. I told her it was okay, I’d speak with her.
I turn the corner and I have my employee smile on and she looks up with this no-nonsense expression on her face and asks how long it would take to have a mat cut. I tell her, in person now, a day or two. She asks impatiently why it takes so long, and I explain that it’s a two-day timeframe for mat orders and that we have a long queue of other big orders that need to be done first. She gathers her things and says, “I’ll just go elsewhere,” huffily and I smile and say, “Okay! :) Have a good rest of the day!” as I do to any customer (but, you know, a little more chipper and a little less ‘sorry we couldn’t help’) and went RIGHT back to finish my break. I guess she ended up buying frames and shit here anyway.
She ended up calling and complaining to the customer experience manager about how I wouldn’t cut a mat for her, and how she felt like we ‘couldn’t be bothered’ with her. I can kind of understand her point-of-view but I also don’t give a shit? If you’re snotty I immediately stop giving a shit. Anyway, the real kicker is, she came in AGAIN a day or two later (Friday or Saturday, which I had off) and bought more stuff, so if she HAD placed an order to be picked up, it would have been ready for her anyway.
In the end, the store manager didn’t even bother telling me that she’d complained about me; I only heard about it through the first coworker that had been standing by in the first place. Apparently he found her complaint to be unfounded when he was told by the cust. exp. manager and stood up for me (not to the customer, but made it clear he sided with me). So he told me about the compliment I got but didn’t even bother bringing up the silly complaint to me. So. Right on.
I also received notice of an official online compliment about me from a customer who misspelled/misnamed me
I also also received my first phone-call complaint about me (that I’m aware of) and tbh I’m proud so.
At least 45 minutes of my day at work today was spent blowing up and tying balloons.
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